Privacy Policy

1. Information We Collect

We collect information you provide when you create an account, place an order, or upload a prescription: your name, email address, phone number, delivery address, date of birth, payment method, and medical aid details where applicable.

2. How We Use Your Information

• Processing and delivering your orders and prescriptions
• Verifying your account via OTP email verification
• Sending order confirmations, status updates, and prescription updates
• Responding to your questions and support requests
• Improving our website and services

3. Health Information

Prescription documents and related medical details are handled with strict confidentiality and are only accessed by authorized pharmacy staff for the purpose of dispensing medication. We do not sell or share your health information for marketing.

4. Data Security

We use appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure. Sensitive transmissions are encrypted in transit.

5. Cookies & Local Storage

We use browser local storage to keep you signed in, remember your cart, and save form preferences. No third-party tracking cookies are used for advertising.

6. Data Retention

We retain account and order data for as long as your account is active or as needed to provide services, comply with legal obligations, and resolve disputes.

7. Your Rights

You may access, correct, or delete your personal information by updating your profile or contacting us. You may request account deletion at any time.

8. Contact

Questions about this policy? Contact us at admin@expresscare.co.zw or call +263 788 368 390.