Support & Help Center
Everything you need to get help, track orders, manage returns, and reach our team.
Help Center
Most questions are answered in our FAQ below. For anything else, reach our team directly:
Shipping & Returns
Delivery
We deliver across Zimbabwe. Orders are prepared by your selected branch and dispatched within 24 hours of confirmation. Delivery fees are shown at checkout based on your location and order size.
Collection
Choose "Pickup at Branch" at checkout to collect your order from any of our pharmacies — ready the same day for in-stock items.
Returns
Unopened, undamaged items can be returned within 14 days for a refund or exchange. For safety reasons, prescription medications cannot be returned once dispensed — contact us if there's an issue with your medication.
Contact Us
Operating Hours
Monday – Saturday: 8:00 AM – 6:00 PM
Sunday & Public Holidays: 9:00 AM – 1:00 PM
Online orders are accepted 24/7.
Insurance & Medical Aid
We accept most major medical aid schemes in Zimbabwe. When uploading a prescription, select Medical Aid as your payment method and provide your scheme name — our team will handle the claim on your behalf.
Questions about whether your medical aid is accepted? Contact us and we'll confirm for you.
Frequently Asked Questions
How do I upload a prescription?
Sign in, go to the prescription upload page, and attach a clear photo or PDF of your prescription. Our pharmacists will verify it and prepare your medication.
How long does delivery take?
Most orders are prepared within 24 hours. Delivery time depends on your location — you can also choose branch pickup for same-day collection.
Can I pay with medical aid?
Yes — select Medical Aid at checkout or in the prescription upload form and enter your scheme name. We'll process the claim for you.
Is my personal information secure?
Yes — see our Privacy Policy. Health and prescription data are handled with strict confidentiality.
How do I track my order?
Sign in and open your profile — your Orders section shows live status updates for every order.
Accessibility
We're committed to making our website and services accessible to everyone. Our site is designed to work on all screen sizes and supports standard accessibility tools. If you encounter any difficulty using the site, please let us know and we'll help you.